July 6, 2009 | 
Author Please review the following maintenance notification
Maintenance Window: Tuesday, July 7, 2009 15:00 – 19:00 PDT (Tuesday, July 7, 2009 22:00 – 02:00 GMT)
Customer Impact: The server will be rebooted and inaccessible for up to 30 minutes during the maintenance.
Affected servers: sql01 173.1.58.210 (MySQL v5.1 and MSSQL2008 servers – Dot Net Panel users)
Maintenance Details: We will be performing hardware and software upgrades. This requires a reboot of the virtual machine node. The upgrade will further increase the reliability and availability of our (SQL) sequel server virtual machine.
We will be migrating over to a new billing software called WHMCS in addition to moving domains/accounts over to the new control panel.
Why the move to new billing software? Primarilly the ability to consolidate help desk issues and the software is more robust and will allow us to automate more of the mudanine tasks that eat up our day.
How will impact you? For those of you that pay by credit card will have to re-enter it into the new system. Because the credit card data is encrypted it can not be moved over.
5/2/09: Server WWW0 will be on and off line over the span of an hour for patching and updates. This will start 11pm 5/2/09. This will interrupt most websites and email services. Resellers please let your customers know.
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5/3/09: On May 3, 2009, between 12:01am and 5:00am CDT, The Planet’s Network Team will update our secondary distribution routers (DSRs) in our D2, D3, D4 and D5 data centers. As you may remember, we performed a similar maintenance in March that did not result in any downtime, so we do not expect any downtime as a result of this maintenance. This update will enable Multi Protocol Label Switching on each router, which allows for new product and service availability in the referenced data centers. In the unlikely event your servers in Dallas are affected, the impact will be less than one minute of service degradation.
we are in the process of setting up the new website, if you need anything please feel free to contact us!
http://portal.ice9-networks.com – news and information 24×7×365 http://twitter.com/ice9networks/ – updated as needed http://getsatisfaction.com/ice9networks/ – for questions and help 1-800-975-1652 option 1 for the network status update option 3 is 24×7 for a live person after 10pm PDT (emergencies only)
via chat: On AIM at ice9netwks On Yahoo Messenger at ice9netwks On ICQ at 320682231 On MSN at criggs@ice9-networks.com