iCE9 Networks, LLC: Hosted Exchange Infrastructure You Can Count On
When you choose an Exchange hosting service, you choose more than just Exchange – you trust a company with your critical business communications.
Here is why you can trust your communications to iCE9 Networks, a leading provider of hosted Microsoft Exchange 2010.
100 Percent Data Protection Guarantee made possible by “site replication”
We offer Exchange 2010 with a 100 percent Data Protection Guarantee – ensuring your email is completely protected and available in the event of a simple hardware failure or even a catastrophic data center outage.
We can credibly offer a 100 percent data protection guarantee because of the way we architected our hosted Exchange 2010 environment. Customer data is replicated multiple times across our East and West coast data centers. This protects your data in the event of hardware failure, database corruption or even a catastrophic data center loss.
The damage to your business if multiple years-worth of critical business data is lost cannot be calculated. iCE9 Networks 100 percent data protection architecture is the only choice that guarantees your data is safe.
99.999 percent uptime SLA backed by premium hardware and connectivity
Our four data centers also run on premium hardware from EMC, Dell and Cisco. Each has multiple Tier 1 Internet connections. Together, these investments help us deliver against an uptime service level agreement (SLA) that guarantees less than six minutes of downtime – per year.
OUR HOSTED EXCHANGE ENVIRONMENT
Our Exchange environment is built for constant uptime and the highest reliability. Using the latest Microsoft best practices for running Exchange, the system includes complete redundancy – with no single points of failure – across our network, servers and data connectivity. In fact, our hosted Exchange is far more robust than the email servers at many major corporations.
SERVERS & STORAGE
Our Exchange servers are based on a passive-active cluster server configuration to provide seamless failover when a cluster node is unavailable or is taken offline for maintenance. Redundant and load-balanced Exchange front-end servers also increase reliability. Your data resides on a storage area network (SAN) by EMC, the premiere storage brand. With total redundancy – clusters of disks in a RAID array – if one should fail, the system continues working. Intra-SAN and tape back-ups ensure there is no single point of failure anywhere in the storage system.
NETWORK
Our highly-resilient network has two diverse network entry points which manage traffic flow to the Internet, with another dedicated high-speed link to a separate California location. That second location itself has a failover link to a third location nearby for ultimate uptime in connectivity. Traffic inside the Exchange environment is managed by Cisco routers and switches, with HP rack distribution switches. An advanced Netscreen firewall protects the iCE9 Networks Exchange infrastructure, with all ports closed except for essential ones and 100% of incoming traffic monitored by anti-spam and anti-virus applications.
24×7 MONITORING
Exchange servers are monitored 24×7 using a comprehensive and state-of-the-art MOM management system. This allows immediate detection of both potential and actual issues, which are tackled by our multiple technicians – on standby, day and night. MOM looks at a full range of metrics, including CPU, memory and disk space utilization, the size of the mail queues, the status of Outlook Web Access (OWA), different Exchange-related ports and RPC latency.